Terms Of Use

OneAgency (www.oneagencygroup.co.uk) is a website owned and operated by One Agency Estate Agents Limited.
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The following ‘Terms & Conditions’, ‘Privacy Policy’ and ‘Cookie Policy’, which together form our ‘Terms of Use’, set out the terms under which you use our website (www.oneagencygroup.co.uk) and any associated services of One Agency Estate Agents Limited

BY CONTINUING TO BROWSE AND USE THIS WEBSITE, YOU ARE AGREEING TO COMPLY WITH AND BE BOUND BY THE FOLLOWING TERMS OF USE. IF YOU DISAGREE WITH ANY PART OF THESE TERMS OF USE, PLEASE DO NOT USE OUR WEBSITE.
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We retain the right to change our Terms of Use at will and without warning. We recommend you print a copy of these Terms of Use so you can refer to them if needed in the future.

This website contains various pieces of content, some of which we have produced, other content may be sourced and shared from selected third parties. In addition, we may choose to link from our site to selected third party websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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YOU MUST NOT USE, COPY OR RESELL ANY OF THE INFORMATION ON THIS WEBSITE.

NEITHER WE NOR ANY THIRD PARTIES PROVIDE ANY WARRANTY OR GUARANTEE AS TO THE ACCURACY, TIMELINESS, PERFORMANCE, COMPLETENESS OR SUITABILITY OF THE INFORMATION AND MATERIALS FOUND OR OFFERED ON THIS WEBSITE, OR ON ANY THIRD PARTY SITES WE MAY LINK TO, FOR ANY PARTICULAR PURPOSE. YOU ACKNOWLEDGE THAT SUCH INFORMATION AND MATERIALS MAY CONTAIN INACCURACIES OR ERRORS AND WE EXPRESSLY EXCLUDE LIABILITY FOR ANY SUCH INACCURACIES OR ERRORS TO THE FULLEST EXTENT PERMITTED BY LAW.

Your use of any information or materials on this website, or any third party site we may link to, is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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BY USING THIS WEBSITE, YOU HEREBY INDEMNIFY NIBIRU HOLDINGS AGAINST ANY AND ALL CLAIMS THAT MIGHT ARISE OUT OF THE USE OF THIS WEBSITE, ASSOCIATED SERVICES, OR ANY THIRD PARTY WEBSITE WE MAY LINK TO.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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All trademarks reproduced in this website, which are not the property of, or licensed to Nibiru Holdings, are acknowledged on the website.

You must not use this website for any purpose that is deemed to be unlawful. Furthermore, you must not post anything on this website, either through a form submission or otherwise, that might be deemed unlawful.

These Terms of Use shall be governed in accordance with the laws of England and Wales. Should a legal case arise out of any use of our website, such a case shall be settled solely in the courts of England and Wales.

If any provision in these terms is deemed to be unlawful, invalid or unenforceable as agreed by a court in England and Wales, then the unlawful, invalid or unenforceable provisions shall be replaced by an enforceable provision that most closely matches the provision in question, and the validity and enforceability of the remaining provisions shall not be affected.
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We may collect, hold and use some of your personal data and so here will provide more information about how this works.

Please read it carefully and ensure that you understand it.  If you do not accept and agree with any part of it please stop using the website immediately, because your continuing use of our website will be seen as your acceptance of it.
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1.            Definitions and Interpretation
Meanings of phrases within this document:
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2.            Company Information
OneAgency
VAT Registration number: 353289482
We are a member of The Property Ombudsman Service
If you have any questions about the website or the use of your data, please contact us at 01782 970222 or hello@oneagencygroup.co.uk.
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3.            Users Rights
As a user you have the following rights -
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- A right to be informed about our collection and use of personal information;
- A right of access to the personal information we hold about you;
- A right to rectification if any personal information we hold about you is inaccurate or incomplete;
- A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
- A right to restrict or prevent the processing of your personal information;
- A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
- A right to object to the use of your data for particular purposes.‍

4.            Data Collection
Except where you contact us directly through any of our contact options available on the Website you we do not collect any personal data from you.However, we do place cookies on your computer or device
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5.            Using Your Information
Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us.
We will potentially -i.     Reply to your email;                          
ii.    Provide details on the properties requested, plus any others we think may interest you; and                        
iii.   Offer or provide you with the services requested, plus any others we think may interest you.

We will delete your personal information once your request has been met or the service has been provided, except where – i.    You were interested in details of properties we are offering, when we will continue to hold your information in order to send you information on other properties that may interest you;                     
ii.    You become a client or a buyer of a property;
iii.   You require us to retain it for longer;
iv.   We are required to retain it for longer for other legal reasons.
You have the right to withdraw your consent to us using your data and to request that we delete it.We will not share any of your data with any third parties for any purposes.
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6.            Storage of your Data
Your data will only be stored in the UK
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7.            Accessing Your Data
You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us to make a request at 01782 970222 or hello@oneagencygroup.co.uk
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8.            Changes to our Policies
We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time to time if our policies change or the law changes. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes.
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9.            Applicability
This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.
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10.           Complaints
If you have any cause for complaint about our use of your personal data, please contact us at 01782 970222 or hello@oneagencygroup.co.uk. We will address your concerns and attempt to solve the problem to your satisfaction. You also have the right to lodge a complaint with the Information Commissioner’s Office. For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.
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i.      Cookies are small files placed on your computer or device by our site when you visit certain parts of it and/or when you use certain features of our site.  They are created when you open our website.   
ii.     Our website sends information to the browser you use, which then creates a text file.
iii.    These cookies are then stored as small files on your device for various periods of time.
iv.    Every time you come back to the website, the browser retrieves and sends cookies to the server, which helps to improve your experience of the website by remembering settings, so you don't have to re-enter them every time you visit   
v.     Remembering your last properties and searches, helps you keep on top of new listings
vi.    Measuring use of the website so that we can see where we can improve.
vii.   You can manage and/or delete these small files from your device, but please be aware that this will limit the functionality we then can offer to you.
viii. To learn more about cookies and how to manage or remove them, please visit aboutcookies.org.

i.     Our site is owned and operated by One Agency Estate Agents Limited
ii.    We are not VAT registered
iii.   Contact Dean Reeves if you have any queries on any data protection issue, either by email to dean@oneagencygroup.co.uk, or by telephone on 01782 970222 or by post at One Agency Estate Agents Limited, 9 & 10 Ridge House Drive, Festival Park, Stoke on Trent ST1 5SJ  
‍iv.    We are a member of The Property Ombudsman Service

i.    We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and always respected.
ii.   As with many websites, we use cookies to make using our website as simple and convenient as possible to use.
iii.  Please read this cookie policy carefully and ensure that you understand it.
iv.Your acceptance of our cookie policy is deemed to occur if you continue using our site.
v.   If you do not agree to our cookie policy, please stop using our site immediately.

Strictly Necessary Cookies
A cookie falls into this category if it is essential to the operation of our site, supporting functions such as logging in, your shopping basket, and payment transactions.
Analytics Cookies
It is important for us to understand how you use our site, for example, how efficiently you can navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping us to improve our site and your experience of it.
Functionality Cookies
Functionality cookies enable us to provide additional functions to you on our site such as personalisation and remembering your saved preferences. Some functionality cookies may also be strictly necessary cookies, but not all necessarily fall into that category.
Targeting Cookies
It is important for us to know when and how often you visit our site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics cookies, this information helps us to better understand you and, in turn, to make our site and advertising more relevant to your interests.
Third Party Cookies
Third party cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party cookies may be used by advertising services to serve up tailored advertising to you on our site, or by third parties providing analytics services to us (these cookies will work in the same way as analytics cookies described above).
Persistent Cookies
Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our site.
Session Cookies
Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our site until you close your browser. Session cookies are deleted when you close your browser.

The following third-party Cookies may be placed on your computer or device:
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<<DO NOT DELETE iubenda cookies block placed here on published version >>

i.       Before cookies are placed on your computer or device, you will be asked for your consent to set those cookies. By giving your consent you are enabling us to provide the best possible experience and service to you. You may refuse consent unless those cookies are strictly necessary; however certain features of our website may not function fully, or as intended.   
ii.      In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser.
iii.     Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed.  
iv.     For further details, please consult the help menu in your internet browser or the documentation that came with your device.v. The links below provide instructions on how to control cookies in all mainstream browsers:
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‍·       Google chrome: https://support.google.com/chrome/answer/95647?hl=en-gb·       Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835·       Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge(There are no specific instructions at this time, but Microsoft support will be able to assist)
·       Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB·      Safari (iOS): https://support.apple.com/en-gb/HT201265·      Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences· Android:https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en(Please refer to your device’s documentation for manufacturers’ own browsers)

i.      We may alter this cookie policy at any time. Any such changes will become binding on you on your first use of our site after the changes have been made. You are therefore advised to check this page from time to time.
ii.     In the event of any conflict between the current version of this cookie policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

i.      If you would like to know more about how we use cookies, please contact us. Contact information is noted above.
ii.      More information about privacy, data protection and our terms and conditions can be found on other pages of our website.
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